Jobs at Drain Away
Here at Drain Away we pride ourselves on our commitment to our staff. We offer favourable working conditions and an excellent reward package with the opportunity to gain further qualifications and develop your expertise. We acknowledge that the success of our business is due in no small part to our loyal motivated staff.
If you would be interested in joining us, please see below the situations we currently have available or feel free to contact us via the Contact Us page.
Key responsibilities & accountabilities:
- To carry out plumbing and drainage works as required throughout the working day to a high standard and to customers satisfaction.
- To ensure that the customer is aware of the work you are going to do carry out and that pricing has been agreed before works are commenced.
- To be observant when at customers property and advise, recommend and prepare estimates for further works.
- To ensure all Health and Safety regulations are adhered to.
- Ensure that the office can contact you at any given time by keeping your mobile phone available at all times.
- Always keep the office informed with any changes to jobs, including time required on site.
- To ensure all job paperwork and details i.e. photo’s, diagrams, plans etc. are completed in full and handed into the office on a regular basis, or as soon as possible.
- Make sure that payment is collected on every cash sales job before leaving site, unless authorised by the office.
- Being available for call-outs as per the rota and ensuring that the vehicle is equipped/stocked for the task.
- Ensuring that the Drain Away vehicle and all Drain Away plant and equipment is maintained, kept clean, tidy and reporting any defects to Danny Greenwood.
To apply for this position you should complete the application form (click to download here) and email the completed form to Debra Veneroso at debra.veneroso@drainaway.co.uk
- Answer phones and respond to customer requests.
- Sell product and place customer orders in computer system.
- Provide customers with product and service information.
- Upsell products and services.
- Transfer customer calls to appropriate staff.
- Identify, research, and resolve customer issues using the computer system.
- Follow-up on customer inquires not immediately resolved.
- Complete call logs and reports.
- Research billing issues.
- Recognize, document and alert the supervisor of trends in customer calls.
- Recommend process improvements.
- Other duties as assigned.
To apply for this position you should complete the application form (click to download here) and email the completed form to Debra Veneroso at debra.veneroso@drainaway.co.uk
